New Customers | Cat's Castle

Drop off and Pick ups ANYTIME during our hours are fine.
We are closed to the public on statutory holidays.

New Customer - Online Reservation

Your reservation is not confirmed until you receive an email OR phone call from Cats Castle. Please feel free to email or call us to discuss suite selection and pricing at any time. If you would prefer to call us for a reservation please call us at (905) 847-7770.

Please fill out all the information below to the best of your ability.

Do you qualify for any boarding discounts? Maximum discount is 15%.

5% Online booking
5% Single income/student/senior
10% AM feed only
Long Term Boarding Rate: $17/day (plus your discounts) on the 15th day of boarding.

*CLOSED TO PUBLIC for statutory holidays.

Drop Off and Pick Up Times

Drop Off Date*

Drop Off Time - Please note times are different for Saturday & Sunday!

NEW HOURS OF OPERATION FOR 2025 Mon 10-8; Tue/Wed/Thu 10-6; Fri 10-8; Sat- CLOSED TO PUBLIC; Sun 12-8

Pick-Up Date*

Pick Up Time - Please note times are different for Saturday & Sunday!

NEW HOURS OF OPERATION FOR 2025 Mon 10-8; Tue/Wed/Thu 10-6; Fri 10-8; Sat- CLOSED TO PUBLIC; Sun 12-8

*7-day minimum for Dec/Jan holiday bookings.
*4-day minimum for July/Aug holiday bookings.

Customer Information

Owner's Name:*

First Last

Significant Other's Name:

First Last

Address

Street Address Address Line 2 City Province Postal Code

Home Phone:

Cell Number:*

E-mail:

Spouse Cell Number:

Spouse E-mail:

In the event of an emergency, is there another name and number we could have on file if we CANNOT get a hold of you?

First Emergency Contact:

First Last

First Emergency Contact #:

Second Emergency Contact:

First Last

Second Emergency Contact: #

In the event of an emergency, what is the best method to reach you?

Cell
Email
Cell or Email

About Cat #1:

Cat #1 Name:

Cat #1 Breed:

Short haired
Long haired
Medium haired
Pedigree

Cat #1 Sex:

Cat #1 Colour:

Cat #1: Is your cat spayed or neutered?

Cat #1 Date of Birth (Or Approximate):

About Cat #2:

Cat #2 Name:

Cat #2 Breed:

Short haired
Long haired
Medium haired
Pedigree

Cat #2 Sex:

Cat #2 Colour:

Cat #2: Is your cat spayed or neutered?

Cat #2 Date of Birth (Or Approximate):

If you have more than 2 cats please indicate the names of kitties and we will register them for the first time only by phone when we contact you.

Names of any remaining Kitties:

Health Check

Current Veterinary Clinic:

Vet Phone Number:

Is your cat on any medications or are there any medical conditions we should be aware of ?

If you said YES, please describe conditions and list each medication, amount, and frequency given.

Feeding instructions:

Proof of Up-To-Date Vaccinations are required PRIOR to stay. Please have yourself or your vet fax or email. ( FVRCP is mandatory at our facility.):

How many times per day does your cat eat?

If you have two or more kitties, do they need to be separated for feeding, or overnight?

*Please note separation for feeding is unavailable during peak seasons.

Any behavioral concerns we should be aware of? i.e. Biting, escape artist, nervous etc. If yes, please explain below.

Does kitty go outside?

Yes
No

Date of last flea treatment:

*It is the owners responsibility to ensure their cat(s) are free of fleas. People sometimes think their cat is flea-free when they are not – even indoor kitties and or cats that live with a dog and/or go "out on the deck" can have fleas. Flea prevention is recommended for all cats all year around. Any outdoor cats must be on a veterinary approved flea treatment during flea season. We have Advantage that can be applied on check in ($20 per application).*

Any additional information you would like us to know?

Would you like any extra services for your pet?

Would you like to add a nail trim to your reservation?

Webcams are $6 per day.

Your Suite wish list:

Window
Biggest
Best
Econo
Something in between
Sun part of the day
Direct bird feeder
Social room - Right off office
Quiet room with privacy

Would You Like to Add Any Supplements?

Lysine: No charge; Helps to boost immune system
Fortiflora; $2/day Helps boost immunity and digestive functions
BOTH; Fortiflora and Lysine $2/day

If you are planning on having someone other than yourself drop off or pick up your pet for this reservation, please give us the name(s) and phone number(s) to put on file.

PLEASE NOTE : If we do not have this information on file, we will not release the pet to anyone other than the owner.

What we need from you:
- It is strongly recommended that you provide your cats food. If your cat eats a special food or is on medications it is best to bring an extra quantity.
- Your cats food, pre-bagged in baggies, one baggy per meal especially if you mix different kinds and if precise volumes are critical.
- Please label all foods.
- Treats or anything your cat enjoys at home is appreciated.
- Upon arrival, please bring your cat in with you, in a crate.
- Come in and sign all the paper work.

Please Don't Bring:
- Litterboxes
- Litter
- Bowls
- Small toys
- Blankets and towels

What we supply:
- Litterboxes
- Litter
- Water and food bowls
- Luxurious bedding
- Toys
- Temptation treats
- Scratch posts
- Catnip
- Kitty beds
- Privacy tents
- Love and cuddles

Terms*

In the event that my cat needs medical attention, I allow for Cats Castle to engage the services of a vet at my expense. Cats Castle will attempt to contact the owner or designated emergency contact in such an event. *

I have read and agree to the stated terms below