Welcome to Cats Castle Cat Hotel, Ontario’s leading, world class, luxury, cats only boarding accommodation. We are conveniently located in Oakville, Ontario at the QEW/403/Bronte Rd intersection. We love cats and people who love cats. That’s why our clients trust us with their precious family members at Cats Castle Cat Hotel boarding facility.
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Based on 117 reviews
17:05 06 Mar 20
This is my first experience with a cat kennel and it was OUTSTANDING!!!! In fact I've been calling it "Cat Camp"!!! My new kitten/cat was having difficulty with being left alone in my house. So while on a 25 day vacation I chose the Cat Castle. I informed the staff that he may become aggressive/agitated and they made note of his behaviour. However, within days Izzy was relaxed. The staff is outstanding, genuine and quick to respond in communication. Their weekly picture posts on Facebook is comforting and fun to see while on vacation. In fact my cat's birthday occurred while on my holiday and they gave Izzy a special treat and posted a birthday photo which was absolutely hilarious!! This is a truly unique and caring "Cat Camp" !!! It is so obvious that the staff love their job and each cat that is in their care. Izzy is so calm when he returned home and seems to have settled down.Thank you for an amazing experience and it was worth the cost!
03:56 19 Jan 20
My diabetic cat stayed at the Cats Castle for 1 month. All the Reviews are true! My cat was spoiled with lots of love and attention by All the staff and volunteers! The staff and owner are all extremely professional, reliable, responsive and friendly and they took great care of my wonderful cat while I was playing on the Beach etc.. in Hawaii —my Bucket List trip—that I could truly enjoy while I felt assured my cat was in good hands. They got in contact with me immediately about a concern for my diabetic cat and they gained my TRUST in how they cared for my cat. They all let me know how my fur baby was doing! I really enjoyed the weekly “Anonymous” photos they posted of my cat on their social media page! They did not put my cat’s name on their web page which I appreciated! Each interaction with staff from start to finish was a Great Experience! Cats Castle really cares a lot about each cat having a Great Experience! I will definitely be a Returning customer and I will spread the positive News about this great company !
17:22 14 Dec 19
Highly recommend. They are simply the best ! My cat has stayed with Cats Castle for a few years already, each stay for over one month. They showed attention and care and that really gave me peace of mind. I live in Markham and I had shopped around for a reliable cat boarding place going as far as 120 km away, and I had chosen Cats Castle. Thanks to Jessie and her team for the love and care they have given to my Emmer.
04:22 18 Nov 19
Highly recommend Cats Castle. We had to board our 3 cats here twice over the summer/fall while we got our house ready to go on the market and then again when it was time to move. All 3 were able to stay together and the discounted rate after 14 days was helpful as well. Dori, Autumn and Mia were extremely well cared for during their two stays. We enjoyed watching for the weekly update pictures on Facebook. Autumn can be a very shy and skittish cat but was around more and more outgoing after her stay at cats castle. Now that the kitties are all settled in to their new home I don’t think we will need to board them again in the future but if we did I would not hesitate to bring them back to Cats Castle.
16:05 01 Oct 19
Cats Castle is a wonderful group of cat lovers that work hard to ensure your pet is well taken care of. When I left my cat there for five days, she was going through intense treatment, with four feedings and medicine applications a day. The team did everything in their power to care for my sweet girl. When I came to pick her up, you could easily tell how much the employees care for their furry friends. After her stay, her condition worsened due to the spread of inoperable cancer, and I unfortunately had to put her down. The team at Cats Castle found out and sent me a beautiful sympathy card illustrating how much they care for all of their animal boarders, even if they stayed there just one time. I truly appreciate the care and love they showed my girl while she stayed there, and to me afterwards. A great business full of animal lovers.
17:56 15 Jan 18
I simply cannot say enough wonderful things about Cat's Castle and the staff. We just got back from our first vacation since getting our cat and it was not easy for us to leave her. We were gone for 11 days. The staff were all so gentle and understanding. The process and connection right from the first inquiry were so reassuring and the trust starts building right away. We checked in a few times and got great, detailed feedback. But what touched our hearts the most was the genuine love and care from the staff towards the cats. Knowing we were leaving our pet in such a loving, well organized, safe environment made all the difference to us and gave us so much peace of mind. THANK YOU to all the staff. You are truly wonderful. (And honestly, that is the best nail trim she's ever had!!). Highly recommended!
19:01 06 Dec 17
I highly recommend the Cat Castle. It is such a warm and inviting place. The staff are awesome. We did the kitty cam.
Joyeeta Dutta Ray
16:56 21 Nov 17
Fabulous place. Pretty premises, clean, friendly staff and well cared for cats. We go about our holidays stress- free knowing that our little one is in good hands.
04:24 24 Jul 17
Feline focused accommodations. This place is awesome! Bird feeders set up around the premises increases the bird activity outside. This enhances the experience. My cat enjoyed watching the birds through his own window.
18:41 23 Feb 17
Excellent experience! When family members were unable to take care of our three cats I was lucky to find this place online. As the reviews looked good I thought I'd go for it and I'm glad I did. Although it added to the cost of our vacation, their accommodations were spacious and after their initial settling in did well. They looked great when I picked them up and had no adjustment problems when they came home. Seeing their photos online was great too! I would not hesitate to recommend Cats Castle to fellow cat lovers and would definitely use them again. Thank you so much for loving my 'babies'.
11:27 14 Jun 16
My wife and I put our cats up here for a week, the first time having done so for any kind of cat kennel/hotel. The employees here make an obvious effort to keep the cats comfortable and engaged. We paid for the optional webcam, and we're able to check in on the cats, and the webcam software also retained history based on movement activation. While looking back into the mornings, you can see the people feeding and cleaning the cats rooms, and playing with them while doing so. I will definitely use Cats Castle without hesitation.