BOOK NOW!
FAQ | Cat's Castle
FAQ 2018-04-26T18:35:33+00:00

FAQ

1) How much out time does my cat have daily?

This depends on the number of cats boarding in each room.  What we can tell you is that your cat will have an opportunity for out time EVERY day when we do our feeding and cleaning.  We have whiteboards in all our rooms to ensure every cat has a chance to explore their designate room. We are constantly rotating cats/cat families in the cattery to make sure each family has a fair opportunity to explore.  Each of our 7 rooms has a lucky cat/family of cats out overnight, a different kitty is selected each night.

2) How secure is your Castle?

Our Castle is very secure. We are strong believers in the multi door system. Escape artists have no chance here at The Castle.

3) How do you keep The Castle so clean and healthy for my cat(s)?

We use veterinary cleaning products to thoroughly disinfect.  A hepa filter/air exchange in the house and state of the art fan system in the Guesthouse ensures a constant exchange of fresh air.  Cleanliness is our forte and we are proud of it!

4) How can I tell if my cat is enjoying their time away from home?

Please check our Facebook page for weekly photo session to see your kitty at The Castle.  Call and/or email to check in on your kitty anytime. We will be happy to give you a report.  Please allow your sweetie a day or two to settle in for a true and accurate report.  Yes… your family or friends may come in and visit anytime during our hours. We will be in contact if there are any concerns.

5) Will you brush my cat/play with my cat/snuggle my cat?

Yes, yes and yes!! While it all depends on your individual cat(s) comfort level.  They are all different and we get to know pretty fast what your kitty’s likes and dislikes are.  Our goal is to ensure they are happy, healthy, pampered and stress free. We want them to go home to their family as they came. Please keep in mind, that we are not a grooming facility.  While we are happy to brush your kitty, it will be a leisurely experience opposed to a deep groom.

6) Will my cats intermingle with other cats?/My cat doesn’t like other cats!

Our guests do not intermingle with other cats.  Only one cat or a family of cats are out in each of our seven rooms at any given time.  In most rooms, cats do not have to look at other cats in their suite.  We set it up this way with your cats comfort in mind (some of our more social guests can enjoy looking onto the other guests and we have suites to suit).

7) How long have you boarded cats? On the same note, what’s the longest stay a kitty has stayed with you?

We have been boarding kitties since 2001. We have had the unique pleasure of having one of our special guests stay with us for 2 years!  Long term boarding is one of our specialties.  Our creative use of space ensures no guest will feel isolated, alone or stressed.

8) If my kitty goes to the vet when boarding with you, how is that handled?

We go over contact information when we check you in – you provide us with how to reach you or a decision maker.  If we feel your cat requires observation or medical attention, we will take your cat to the vet.  Whenever possible we take your cat to its own vet if open and “local”.  The vet is in contact with you/decision maker direct in regards to payment and how to proceed.

9) I know some boarding facilities in town charge each day or part thereof.  How do you count the days you charge for?

We charge for the day you drop off regardless of the time.  There is no charge on the pick up day if you pick up before noon.  Please note WE ARE NOT OPEN SUNDAY AM.

10) Who will be looking after my cat(s)?

Please visit our team page here »

11) What does my cat need to board at your facility?

We require Rabies and FVRCP vaccinations in order to board. If your kitty goes outdoors or lives with other pets that do go outside, flea prevention is also mandatory. Please look at our Health Check page for more information.